Office Behavior

Dealing With Temper Tantrums In The Office

Dealing With Temper Tantrums in the Office

Imagine an office place where everyone behaved in a calm, rational, and adult manner.  Wow, what a concept!  Unfortunately, some people never completely grow up no matter their position in the company.  From the mail room all the way up to the CEO in some cases, many people have adult bodies with the mentality of a two year old. 

Like two-year-olds, people who throw temper tantrums believe they are entitled to get their own way.  This group often includes immature high-level executives who believe that having power gives them the right to treat others any way they like.  They feel free to abuse anyone who gets in their way.

However, the simple truth is that adult temper tantrums are a learned behavior.  By the age of two the young child has learned that he or she can get anything they want, exactly when they want it by crying and screaming.  The sad truth is that the child carried this immature behavior into adulthood– and it still works.  It still gets them what they want because the adults on the opposite end of this childish onslaught keep letting them get away with it.  We never confront them or tell them, “No!”  As a result the behavior is constantly reinforced as an infantile mechanism for getting your own way.  It’s juvenile, immature, silly and very sad.  What a crime that some people never grow up.  They also have no clue as to what others are thinking about them.

If you have to deal with immature bosses, coworkers, employees, or team members, I hope the four suggestions below will help you keep your sanity. 

1. The best response to a tantrum is no response at all.  Stay quiet and calm until the person is relaxed and ready have a civilized conversation.  Let them rant and rave without interruption until they run out of steam and are deflated.  Never interrupt them or argue back.  Never ask them to calm down or change their feelings.  All of this will backfire on you. You can pass the time by watching their behavior in amazement and try to be entertained by it.  If you try really hard you’ll find that their infantile displays can be very amusing.
2. Never show fear, anger, or any other emotional response, since that will be very rewarding to the individual throwing the tantrum.  Always remember that people act in certain ways because they have been taught there is some type of pay-off for their behavior. When someone acts this childish, you must be the adult.  Your anger and fear can add fuel to the tantrum, and at the same time you are teaching them that they have control over you.  You have taught them that the best way to get an emotional response from you is for them to have a “hissy fit.”  You have taught them how to push your buttons.  For your own safety, peace of mind, and mental health; it is critical that you never reveal your buttons to anyone—EVER!  This can be your down fall since corporate America has so many people who enjoy pushing other people’s buttons.
3. Maintain your confidence and composure during this difficult situation.  These are the qualities of an exceptional leader.  Use relaxed body language, soft eye contact, and a gentle, respectful tone of voice to reduce the “emotional temperature” of the cry-baby adult.
4. Although it’s tempting to avoid each other after a negative outburst or conflict; my research shows that it’s better to try and keep the peace.  In all of my seminars and trainings we teach our clients about treating each other with respect.  This is a major key to enhancing productivity.

If you are a manager or supervisor who is not known for emotional outbursts, then teach your team to strive for open, honest conversations and problem solving.  Teach your team to acknowledge situations that result in disagreements without an angry exchange.  If this does not help, then give the whining co-worker a rattle, a bib and a bottle.

I wish you luck and success!

 

 

About the Author

John Eric Jacobsen was born to teach and destined to be a motivator.  In 1985 John founded “Jacobsen Business Programs, Inc.” (JacobsenPrograms.com), a corporate seminar company helping people to succeed personally and professionally. 

John’s experience is what sets him apart. With a diverse background in business, sales, communications, theatrical arts, dance and acting; John has the unique ability to not only be a great entertainer, but also an amazing teacher.  He has trained and worked with over a half a million people and has performed or taught all over America on stage and on TV. 

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Tame Your Terrible Office Tyrant (Tot) : How to Manage Childish Boss Behavior and Thrive in Your Job $18.28 No Synopsis Available

Animal Behavior $51.96 This textbook covers the broad sweep of animal behavior from its neurological underpinnings to the importance of behavior in conservation. The authors, Michael Breed and Janice Moore, bring almost 60 years of combined experience as university professors to this textbook, much of that teaching animal behavior. An entire chapter is devoted to the vibrant new field of behavior and conservation, including topics such as social behavior and the relationship between parasites, pathogens and behavior. Thoughtful coverage has also been given to foraging behavior, mating and parenting behavior, anti-predator behavior and learning.This text addresses the physiological foundations of behavior in a way that is both accessible and inviting. Each chapter begins with learning objectives and concludes with thought-provoking questions. Additionally, special terms and definitions are highlighted throughout. Animal Behavior provides a rich resource for students (and professors) from a wide range of life science disciplines. * Provides a solid background in the neurophysiological and endocrinological bases of animal behavior as well as exceptionally strong coverage of social behavior * Includes behavior and homeostatic mechanisms, behavior and conservation, and behavioral aspects of disease * Highlights aspects of behavior that relate to domestic animals in particular * Lab manual with fully developed and tested laboratory exercises available for courses that have labs (http://www.elsevierdirect.com/product.jsp?isbn=9780123725820) * Companion site for faculty and students to enhance their learning experience at: www.elsevierdirect.com/companions/9780123725813

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Deviant Behavior $74.11 The understanding of deviant behavior is rapidly evolving in the 21st century. For this reason, a global perspective on emerging forms of deviant behavior is essential. Deviant Behavior, Second Edition provides the foundation necessary to understand the impact of globalization on traditional and emerging forms of deviance around the world. Readers will learn what deviant behavior is across the world?the circumstances, patterns, and socio-cultural characteristics of persons involved in deviant acts. They will also examine ?why? and ?how? deviant acts occur?the precipitants of deviant behavior and the social processes that result in defining certain acts as deviant.

Collective Behavior $46.01 Employing a relaxed, readable writing style, David Locher illustrates all the major sociological perspectives and theories of collective behavior and classical social movements. The book provides a comprehensive and balanced examination of the field and provides recent examples that encourage readers to evaluate different perspectives and think for themselves. Addresses the study of collective behavior, theory, categories of collective behavior, an analysis of modern episodes of collective behavior and social movements. For those curious about collective behavior.

Lab Safety Behavior $17.99 Lab Safety Behavior – Art Print

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Behavior Modification $93.49 BEHAVIOR MODIFICATION: PRINCIPLES AND PROCEDURES, Fifth Edition, uses a precise, step-by-step, scientific approach to explain human behavior. Case studies and examples illustrate key principles.

Feline Behavior $65.42 This book covers all common behavior problems pertaining to the cat, including the history of feline development to social and communicative behavior. An excellent resource for both professionals and pet owners alike, it features a clear format and easily accessible information. Discussions focus on the changing role of a cat’s behavior for humans, as well as new treatments that arise as more is understood about cat behavior.

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Organizational Behavior $132.49 Using the most unique approach to organizational behavior today, Hellriegel/Slocum’s ORGANIZATIONAL BEHAVIOR, 13E equips readers to become high performance managers in today’s business world. Readers gain a solid foundation in organizational behavior with this competency-based approach. Students assess and maximize their personal skills within the context of today’s organizational behavior as they learn to master seven core managerial competencies most important for success — managing self, ethics, communication, diversity, across cultures, teams, and change. This edition combines classic theory with contemporary research and emerging trends to establish a clear connection between OB theory and contemporary practice. New actual business cases and interactive exercises demonstrate how effective leaders use key competencies to lead. Trust ORGANIZATIONAL BEHAVIOR, 13E for the foundation your students need to become highly effective leaders today and tomorrow.

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Little Miss Behavior (square) $29.99 Little Miss Behavior (square) – Giclee Print

Tink: Little Miss Behavior $14.99 Tink: Little Miss Behavior – Art Print

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Cost Of Bad Behavior: How Incivility Is Damaging Your Business And What To Do About It $11.89 Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it’s a standoffish coworker or an arrogant boss, incivility at the office doesn’t just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they’ve left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they’ve experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it’s a standoffish coworker or an arrogant boss, incivility at the office doesn’t just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they’ve left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they’ve experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like The No Asshole Rule and The Power of Nice have shown the hunger for more civility at work; now The Cost of Bad Behavior shows exactly what to do about it.

Physiology of Behavior $35.9 Thoughtfully organized, this text offers scholarly, yet accessible coverage and effectively emphasizes the dynamic interaction between biology and behavior. Collaboration with a talented artist has provided beautiful, accurate, and informative full-color illustrations. Structure and Functions of Cells of the Nervous System, Psychopharmacology, Methods and Strategies of Research, Vision, Audition, the Body Senses, and the Chemical Senses, Control of Movement, Sleep and Biological Rhythms, Reproductive Behavior, Emotion, Ingestive Behavior, Learning and Memory, Human Communication, Neurological Disorders, Schizophrenia and the Affective Disorders, Anxiety Disorders, Autistic Disorder, Attention-Deficit/Hyperactivity Disorder, and Stress Disorders, and Drug Abuse. Physiological Psychology and Neuropsychology

Best Behavior $14.21 Fiction. BEST BEHAVIOR, the new novel by Noah Cicero, is his boldest work yet. As the subject matter becomes increasingly autobiographical, the landscape more bleak, its impact is blunt, brutal, but somehow still hilarious. This is the literature of pain: of living in a world where nothing is right–a temple to capitalism with no room for any kind of human spirit–and, despite everything, trying to find some way to deal with it; then eventually failing. BEST BEHAVIOR might be the truest story ever told. BEST BEHAVIOR is slice-of-life, and that’s as it should be. Where the classics have beginnings, middles, and ends that are relevant to the mainstream consciousness of the times, BEST BEHAVIOR is a couple of days in the life, making it a more honest and useful cultural artifact–Rebecca Haze.

Microeconomics and Behavior $118.43 Robert Frank’s "Microeconomics and Behavior "covers the essential topics of microeconomics while exploring the relationship between economics analysis and human behavior. The book’s clear narrative appeals to students, and its numerous examples help students develop economic intuition. This book introduces modern topics not often found in intermediate textbooks. Its focus throughout is to develop a student’s capacity to "think like an economist."

Learning and Behavior $3.94 LEARNING AND BEHAVIOR looks at learning as an evolutionary mechanism. Chance’s book is stimulating, interactive, and peppered with high-interest queries and examples. Chance provides the depth of conceptual knowledge usually associated with books twice as dense and infinitely less interesting. Chance’s engaging work has become a favorite of students because of his ability to illuminate how the psychology of learning can offer insight into their own behavior.

Temptations in the Office: Ethical Choices and Legal Obligations $45.53 Sex, money, and power. Themes from the latest potboiler? No, these are key temptations in a place we all know well: The office. People work most productively in humane environments with high ethical standards. Management must set the tone by talking about, and embodying, values that promote decent behavior. But how? This book considers key workplace challenges-including sexual harassment, conflicts of interest, greed, and abuse of power-in which gray areas abound (It may be legal, but . . . ). There is hope. As Stephen Goldman shows in this book, companies can move in the right direction by combining clear thinking about right and wrong and an understanding of the requirements the law imposes on conduct. And his simple guidelines for behavior will stand companies and individuals in good stead when temptations arise. Goldman draws on his experience as a corporate litigator, Oxford-trained philosopher, and businessperson to show readers how to lead organizations committed to behaving both ethically and legally in all situations. And he does it in a new way. Most books on business ethics take one of two approaches. On the one hand are books heavily laden with excerpts from the giants of moral philosophy. They are too abstract to be useful in solving day-to-day problems. On the other hand are anecdotal books that tell interesting stories. But they do little more than present conundrums, without describing any logical method business people can use to resolve the unique problems that they are sure to face in their careers. Goldman offers a different approach, one that combines illustration and principle. Covering such timely topics as sexual harassment, questionable accounting, discrimination, and ethically corrupt corporate cultures, Goldman shows readers how to recognize the distinctions between can and should, communicate and promote the organization’s commitment to honesty and trust, and measure the rewards. Even better, the book offers methods for solving key problems businesses face day in and day out. The result? Readers will stay on the straight and narrow path-to a great company culture, satisfying work, and financial success.

Behavior in Organizations $149.93 "Behavior in Organizations" shows readers the real world of OB through its blend of cutting-edge research and practical applications. The Field of Organizational Behavior; Organizational Justice, Ethics, and Corporate Social Responsibility; Perception and Learning: Understanding and Adapting to the Work Environment; Individual Differences: Personality, Skills, and Abilities; Coping with Organizational Life: Emotions and Stress; Work-Related Attitudes: Prejudice, Job Satisfaction, and Organizational Commitment; Motivation in Organizations; Group Dynamics and Work Teams; Communication in Organizations; Decision-Making in Organizations; Interpersonal Behavior at Work: Conflict, Cooperation, Trust, and Deviance; Power: Its Uses and Abuses in Organizations; Leadership in Organizations; Organizational Culture, Creativity, and Innovation; Organizational Structure and Design; Managing Organizational Change: Strategic Planning and Organizational Development For human resources managers, general managers, team-builders, and personnel specialists.

Chain of Office $14.99 Chain of Office

The Evolution Of Behavior $10.39 The work exposes many of our cultural endeavors as fundamental aspects of animal behavior. If you want to know why we kneel when we pray why women use lipstick or why people commit atrocities this book will give you the answers.

Mindless Behavior Stage Poster $10 36″ x 24″ Poster featuring a Mindless Behavior on-stage group photo.

Mindless Behavior Logo Necklace $20 Chain necklace with spring ring clasp and 2″ Mindless Behavior logo charm.

Applied Behavior Analysis: Principles and Procedures in Behavior Modification $73.5 Applied Behavior Analysis: Principles & Procedures for Modifying Behavior provides today’s students with a handbook to help them design and conduct interventions to modify behaviors when they enter professional careers. This text will serve as a resource for students who plan to become behavior analysts to design and conduct interventions to change clients’ behaviors.

Criminal Behavior $79.82 Criminal Behavior explores crime as a developmental process from birth through early adulthood. It further examines the role that legal, political, and criminal justice systems play in the development of criminal behavior. Criminal Behavior: takes into account biological, genetic, developmental, familial, social, educational, cultural, political, and economic factors correlated with crime; references actual cases and events to serve as examples of the principles introduced; critically examines the roles of the criminal and juvenile justice systems and methods of punishment in the development of and response to criminal behavior; explores the effects of crime on victims and looks at correlations between crimes and victim characteristics and behaviors; examines the role of childhood and adolescent behavioral and mental health disorders in the development of criminal behavior; and investigates the differences between criminals and the rest of society, and the differences and similarities between and among criminals. Chock-full of personal anecdotes, this engaging text is unique in that it combines the experience of Doug Bernstein, a clinical psychologist and a successful textbook author, and Elaine Cassel, a practicing attorney who regularly teaches psychology and law. Organized around five dimensions related to the causes, characteristics, and consequences of crime, the book summarizes the programs that research suggest offer the best hope for doing a better job of dealing with crime in the 21st century. The authors argue that prevention is the key to dealing with crime, and present comprehensive suggestions for crime prevention. The new edition features the latest criminal statistics available, as well as the most current research on the causes and correlations of crime and violence. Other highlights include: discussion of the latest brain-imaging research in psychopathy – how psychopaths’ brains are different from normal brains; the latest on gang activities and how their venues have migrated to suburban and rural areas; terrorism and its roots; Internet crimes, especially sexual predator crimes; the latest research on how media violence, especially violent interactive video games, contributes to criminal behavior; the examination of drug and mental health courts as alternatives to punishment; and recent Supreme Court rulings eliminating the death penalty for juveniles and the mentally retarded. Intended as a textbook for upper-level courses on criminal behavior, psychology and law, and developmental psychopathology taught in departments of psychology, criminology, criminal justice, law, and sociology and/or criminal justice training academies.

The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It $23.13 Why incivility at work is a bigger problem than you suspect In an accessible and informative style, Pearson and Porath examine the toll that bad behavior can have on otherwise well-functioning companies. And they reveal strategies that successful organizations are using to stop incivility before it takes hold. Whether it’s a standoffish coworker or an arrogant boss, incivility at the office doesn’t just affect the moods of a few employees; it hurts an entire company. Consider these statistics: 12 percent of all employees say they’ve left jobs because they were treated badly. Fortune 1000 executives spend roughly seven weeks per year resolving employee conflicts. And an astonishing 95 percent of Americans say they’ve experienced rudeness at work. Christine Pearson and Christine Porath examine the devastating toll that bad behavior can have on otherwise well-functioning companies. Combining their own scientific research with stories from fields as diverse as criminology, education, and psychology, they show how to spot the roots of incivility, rip them out, and create a culture of respect. They urge managers to stop making excuses, set a zero-tolerance policy, and lead by example. Bestsellers like "The No Asshole Rule" and "The Power of Nice" have shown the hunger for more civility at work; now "The Cost of Bad Behavior" shows exactly what to do about it.

Aggressive Behavior in Dogs $56.86 A comprehensive technical manual, written for dog behavior professionals. It discusses understanding aggressive behavior in dogs, functionally assessing the behavior and constructing systematic behavior change programs, as well as consulting skills and case management. Comprehensive and systematic, it favors a behavioral approach. It includes an extensive glossary and functional assessment forms.